Case Studies

At ValueMetrics, we try to bring you apparent and relative information regarding Performance Management, Supply Chain Optimisation and Process Excellence solutions.  Take a look at our case studies and see how we have helped our clients with their performance management and optimisation challenges.  These show how ValueMetrics helped develop custom solutions that will drive continuous improvement and achieve sustainable performance improvement. Please continue to check back as we update our case studies.  Also check out our Blog for our opinions and thought leadership.

Performance Management: Transport and Logistics

Performance Management: Manufacturing

Industry Sector: Transport and Logistics Public Limited Company.

Using our Performance Measurement Methodology, we identified what the key value drivers were across the organisation enabling us to determine the key metrics to measure.

ValueMetrics Performance Management Case Study 2

Industry Sector: Manufacturing

Using our Performance Measurement Methodology, we identified what the key value drivers were across the organisation enabling us to determine the key metrics to measure.

Internal Benchmarking: Fast Food

Industry Sector: Fast Food Industry

Through the successful implementation of Internal Benchmarking our client has seen improved performance across its multi-store sites.

Customer Stories From Our Partners

In this section we bring you relevant customer stories from our partners around the world to show you the art of the possible in the solutions that ValueMetrics offers in Performance Management, Supply Chain Optimisation and Process Excellence. Enjoy!

Nationwide Uses Lanner's WITNESS to Increase Customer Satisfaction

Nationwide Building Society is a British mutual financial institution and the largest building society in the world. It has its headquarters in Swindon, with an office in Threadneedle Street, London, and with administration centres based in Bournemouth, Northampton and Dunfermline. Made up of over a hundred mergers — most notably its merger with Anglia Building Society in 1987 and Portman Building Society in 2007 — Nationwide is now the second largest provider of household savings and mortgages in the UK.

By Lanner | Posted 10/08/2016

“When you have something tangible, a real sense of purpose, it doesn’t half make the team engaged” Jay Bourne, Senior Manager, Nationwide

In this video taken from the Lanner 2016 Predictive Simulation conference earlier this year, Nationwide’s Senior Manager, Jay Bourne discusses how they were able to increase their customer experience levels throughout their retail branch operations using predictive simulation.

Bourne demonstrates Lanner’s disciplined approach that helped them align the work they were doing to help plan cash machine usage and deployment more effectively. By using simulation through WITNESS Nationwide were able to fully understand their requirements and define the questions that needed answering to address their issues.

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